Remote and digital services in UK general practice 2021–2023: the Remote by Default 2 longitudinal qualitative study synopsis

Greenhalgh T, Nishio AA, Clarke A, Byng R, Dakin F, Faulkner S, Hanson I, Hemmings N, Hughes G, Husain L, Kalin A, Ladds E, MacIver E, Moore L, O'Rourke S, Payne R, Pring T, Rosen R, Rybczynska-Bunt S, Shaw SE, Swann N, Wieringa S, Wherton J
Record ID 32018014548
English
Authors' objectives: Remote services (in which the patient and staff member are not physically colocated) and digital services (in which a patient encounter is digitally mediated in some way) were introduced extensively when the COVID-19 pandemic began in 2020. We undertook a longitudinal qualitative study of the introduction, embedding, evolution and abandonment of remote and digital innovations in United Kingdom general practice. This synoptic paper summarises study design, methods, key findings, outputs and impacts to date.
Authors' methods: The sampling of practices was limited to Great Britain. Patient interviews were relatively sparse. While the study generated rich qualitative data which was useful in its own right, a larger sample of practices with a quantitative component could support formal hypothesis-testing, and a health economics component could allow firmer statements about efficiency.
Details
Project Status: Completed
URL for project: https://www.journalslibrary.nihr.ac.uk/programmes/hsdr/NIHR135981
Year Published: 2025
URL for published report: https://www.journalslibrary.nihr.ac.uk/hsdr/published-articles/QQTT4411
URL for additional information: English
English language abstract: An English language summary is available
Publication Type: Full HTA
Country: United Kingdom
DOI: 10.3310/QQTT4411
MeSH Terms
  • Telemedicine
  • Remote Consultation
  • Digital Health
  • COVID-19
  • SARS-CoV-2
  • General Practice
  • Organizational Innovation
Contact
Organisation Name: NIHR Health and Social Care Delivery Program
Contact Name: Rhiannon Miller
Contact Email: rhiannon.m@prepress-projects.co.uk
This is a bibliographic record of a published health technology assessment from a member of INAHTA or other HTA producer. No evaluation of the quality of this assessment has been made for the HTA database.