Telephone nurse triage services

Alberta Heritage Foundation for Medical Research
Record ID 31998008931
Authors' objectives: This report has been produced in response to a request for an evaluation of the literature regarding a proposed telephone nurse triage service. This service would be run with qualified personnel who could answer and direct callers' queries about acute care, symptom management, referrals, health information and education, and post-acute follow-up.
Authors' recommendations: There are several telephone nurse triage services in the U. S., one in Canada. There is evidence that they are useful, but data are based on poor quality studies. There is a lack of data on outcomes in terms of use of services and health status of callers. Legal, organisational and economic matters need to be resolved.
Authors' methods: Review
Project Status: Completed
Year Published: 1998
English language abstract: An English language summary is available
Publication Type: Not Assigned
Country: Canada
MeSH Terms
  • Nursing
  • Telephone
  • Telemedicine
  • Triage
Organisation Name: Institute of Health Economics
Contact Address: 1200, 10405 Jasper Avenue, Edmonton, Alberta, Canada, T5J 3N4. Tel: +1 780 448 4881; Fax: +1 780 448 0018;
Contact Name:
Contact Email:
Copyright: Alberta Heritage Foundation for Medical Research
This is a bibliographic record of a published health technology assessment from a member of INAHTA or other HTA producer. No evaluation of the quality of this assessment has been made for the HTA database.