[Impact of the implementation of EFQM in Osakidetza]

Matthies C, García M, Letona J, De la Rica JA, González R, Nuño R, Arcelay A, Mateos del Pino M, Martinez C, Alonso E, Olaetxea E, Dabouza S, Cantero D, Sierra F, Colina A, Sanchéz E, Ladrón de Guevara JM, Muñoz J, Ruiz E, Ruiz J, Yarritu C
Record ID 32018000500
Original Title: Impacto de la implantación de EFQM en Osakidetza
Authors' objectives: Aims: 1) to link the EFQM Excellence Model progress grade and the evolution in results indicators; 2) to identify EFQM Excellence Model´s and its tools/methologies´ impact according to professionals’ perception; 3) to analyse if there are different perceptions about the usefulness of the model and its tools among executives, managers and professionals in Osakidetza; 4) to identify those strategies which have shown to be effective related to the EFQM Excellence Model´s implementation in Osakidetza´s organizations.
Authors' results and conclusions: According to Professionals´ perception, the results achieved due to the EFQM Model implementation were outstandingly positive in the following dimensions, Training; Communication; and Strategy &Politics since 2004 to 2010. However, no such impact could be evidenced in Clients´ perception (patients and users). Qualitative analysis showed a higher accessibility in leaders, and higher chance to criticize and contribute. Key results did not show that the fact of achieving a Q prize had an impact on them, except for the item which measured the “% of cancellations due to the health organization”, for the period from 2004 to 2006. Quantitative analysis showed that quality models provide mission, vision, and values to every action and in every organizational level. CONCLUSIONS EFQM Model implementation in Osakidetza and the progress of Osakidetza organizations through the model, had a positive impact in Professionals´ perception related to elements that can be managed by each organization, but no differences were showed about those management aspects which are more homogeneous or corporate. Finally, Professionals´ satisfaction seems to be higher in the most advanced organizations (those which have achieved the “Golden Q”) compared to organizations with no recognition.
Authors' methods: Qualitative techniques for information arising have been taken ahead through interviews and discussion groups, in order to evaluate EFQM Excellence Model´s usefulness for management. Besides, a quantitative study has been made of relationships within results in organizations with high level of EFQM Model implementation and results in organizations with lower level of implementation. The study period covered from 1999 to 2010.
Project Status: Completed
Year Published: 2016
English language abstract: An English language summary is available
Publication Type: Other
Country: Spain
MeSH Terms
  • Total Quality Management
  • Organizational Culture
  • Health Services Administration
  • Leadership
  • Program Evaluation
  • Total Quality Management
  • Quality of Health Care
  • Competitive Medical Plans
  • Organization and Administration
  • Organizational Efficiency
  • Eficiencia Organizacional
  • Organización y Administración
  • Planes Médicos Competitivos
  • Control de Calidad
  • Quality Control
  • Calidad de la Atención de Salud
  • Gestión de la Calidad Total
Organisation Name: Basque Office for Health Technology Assessment
Contact Address: C/ Donostia – San Sebastián, 1 (Edificio Lakua II, 4ª planta) 01010 Vitoria - Gasteiz
Contact Name: Lorea Galnares-Cordero
Contact Email: lgalnares@bioef.eus
Copyright: Osteba (Basque Office for Health Technology Assessment) Health Department of the Basque Government
This is a bibliographic record of a published health technology assessment from a member of INAHTA or other HTA producer. No evaluation of the quality of this assessment has been made for the HTA database.