A mixed-methods study exploring therapeutic relationships and their association with service user satisfaction in acute psychiatric wards and crisis residential alternatives

Sweeney A, Fahmy S, Nolan F, Morant N, Fox Z, Lloyd-Evans B, Osborn D, Burgess E, Gilburt H, McCabe R, Johnson S
Record ID 32014001297
English
Authors' objectives: (1) To test the hypothesis that stronger therapeutic alliances are achieved in crisis houses than in hospital. (2) To develop a model of service user satisfaction with acute services, exploring its relationship to service type, service user characteristics, therapeutic relationships, perceived peer support, recovery and negative events experienced. (3) To understand the factors that impede and facilitate good staff–service user relationships in acute settings.
Authors' recommendations: This study corroborates previous findings of greater satisfaction with crisis houses compared with acute wards. This satisfaction was not closely related to service user characteristics or perceived recovery. The emphasis in interviews on staff personal qualities and willingness to engage in activities and communication suggests that initiatives to enhance effective recruitment and staff training merit further research.
Details
Project Status: Completed
Year Published: 2014
URL for published report: http://www.journalslibrary.nihr.ac.uk/hsdr/hsdr02220/#/abstract
English language abstract: An English language summary is available
Publication Type: Not Assigned
Country: England, United Kingdom
MeSH Terms
  • Hospitalization
  • Hospitals, Psychiatric
  • Mental Disorders
  • Patient Satisfaction
  • Residential Facilities
Contact
Organisation Name: NIHR Health Services and Delivery Research programme
Contact Address: NIHR Journals Library, National Institute for Health and Care Research, Evaluation, Trials and Studies Coordinating Centre, Alpha House, University of Southampton Science Park, Southampton SO16 7NS, UK
Contact Name: journals.library@nihr.ac.uk
Contact Email: journals.library@nihr.ac.uk
Copyright: Queen's Printer and Controller of HMSO
This is a bibliographic record of a published health technology assessment from a member of INAHTA or other HTA producer. No evaluation of the quality of this assessment has been made for the HTA database.